Important Information

Trade Your Charms is a listing site only. All items listed remain the property and responsibility of the seller until received by the buyer. Trade Your Charms accepts no responsibility for items sent within Australia or Internationally.

Payment Information

Trade Your Charms is a safe and convenient way to buy and sell charms online.
All transactions are processed through PayPal.
Trade Your Charms believe PayPal is the safest, proven way to shop online.

Postage Information

Trade Your Charms accepts no responsibility for delays in delivery due to unforseen circumstances.
Trade Your Charms strongly advises you to register all items sold online.
Protect your valuables by insuring your item to their correct value.

Postage Within Australia

All items sold within Australia are delivered by Australia Post.
The total Postage & Handling costs will be calculated at the checkout.
The benefits of registering your item through Australia Post include:

• Proof of postage when lodged at the post office counter
• Signature obtained on delivery
• Compensation for loss or damage of up to $100 is included.
• NB. Extra insurance is available for more valuable items if required. This amount is additional to the listed postage & handling charges listed. Should additional insurance be required; it is to be negotiated direct; between the buyer and seller.

Australia to International Postage

Australia Post publishes and has available, rates for international postage.
Jewellery (including charms) can only be sent internationally via Air Mail. Costs are calculated on weight and value of each item to determine the insurance required.
$4.95 is the minimum amount required for postage & handling. Sellers & buyers must contact each other direct, in order to negotiate and confirm additional costs.

International to International Postage

Please contact the postal authorities in your area to obtain costs and guidelines for postage of valuable goods to other countries.
$4.95 is the minimum amount required for postage & handling. Sellers & buyers must contact each other direct, in order to negotiate and confirm additional costs.
For security purposes, Trade Your Charms strongly advises that all valuable items be correctly insured and registered postage when forwarding goods from seller to buyer. 

Identify Theft:

Identity theft occurs when someone steals your personal or financial information for criminal purposes.

Tips to Protect Your Identity:

• Keep separate passwords for each online account.
• Choose a strong password and change it regularly.
• Ensure your computer's security software is up to date.
• Keep your user name, password and bank details private.
• Never email your private information.
• Don’t download attachments from unknown emails.

Online Fraud:

Trade Your Charms has no tolerance for online fraud and will report any fraudulent activity to the relevant authorities.
Online fraud occurs when a seller lists an item and does not intend to send it, but accepts payment for it.

Tips to Avoid Online Fraud:

• Only use secure payment methods such as PayPal
• For security purposes, never trade outside of the Trade Your Charms’ website, as items purchased independently may not be covered by PayPal buyer protection.
• Make note of the item’s description and the sellers’ terms.
• Forward details of fraudulent traders to the relevant authorities.
• Sellers-Ensure funds are cleared before sending your item.

Phishing:

Phishing is the criminally fraudulent process of attempting to acquire sensitive information such as usernames and credit card details by masquerading as a trustworthy entity in an electronic communication. Phisihing emails usually contain links to websites where you are asked to leave your personal details. This enables scammers to gain access to your private information and steal your identity to commit fraud. Be aware. 

www.tradeyourcharms.com